Contacts for subscription issues and how to cancel a subscription |  Back to the main Support page
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| Who do I contact if I am having trouble with my account or would like to cancel my subscription? | |
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| Q. How do I change my account information (including address, credit card, expiration date, etc)? | |
| A. Please visit the Microsoft Billing Account Management Page to change your account information. | |
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| Q. What is the name of this billing account? | |
| A. The account created for the Zone deluxe games is named MSN Games. | |
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| Q. Who can I contact with a billing issue? | |
| A. For billing related problems call (866) 672-4551 (Monday - Friday: 5:00 AM-10:00 PM PST Saturday - Sunday: 5:00 AM-5:00 PM PST). | |
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| Q. I would like to cancel my subscription. How do I do that? | |
| A. Please contact customer support at the above number to cancel your subscription. Please be ready with your email address, and either the last 4 digits of your credit card or the billing telephone number for your account. This information will help expedite the process once you contact a billing representative. | |
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| Q. How will this charge appear on my credit card statement? | |
| A. All games, including one-time purchases, are labeled as "MSN subscriptions" on your credit card statement. | |
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| Q. What types of payments do you accept? | |
| A. Discover, MasterCard, Visa and American Express. | |
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