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A game does not load

 

 

 

 

 

Allow our applications

 

 

 

 

 

 

If you are trying to access a game while signed into the site, you may need to allow our applications on Facebook or Windows Live™. Or, you can play signed out; however, your scores and recently played games will not be saved.

 

 

 

 

 

 

 

Step 1

 

 

 

 

 

 

 

Click Sign in.

 

 

 

 

 

 

 

Step 2

 

 

 

 

 

 

 

Sign in with your Facebook or Windows Live ID account

 

 

 

 

 

 

 

Step 3

 

 

 

 

 

 

 

When prompted for permission, click Allow or Connect. (Please note that the game will not automatically publish any information to your wall and you will be prompted to share this information.)

 

 

 

 

 

Verify the Adobe® Flash Player is working

 

 

 

 

 

 

Most games use Adobe Flash Player. To verify that the Adobe Flash Player is working correctly on in your browser, follow the steps below.

 

 

 

 

 

 

 

Step 1

 

 

 

 

 

 

 

Go to: http://www.adobe.com/software/flash/about/

 

 

 

 

 

 

 

Step 2

 

 

 

 

 

 

 

An Adobe Flash Player confirmation banner should load followed by an advertisement.

 

 

 

 

 

 

 

 

 

 

 

 

Enable cookies in your Internet browser

 

 

 

 

 

 

To play games, cookies need to be enabled in your browser. Click the link below for instructions on enabling cookies in your browser.

 

 

 

 

 

 

 

Internet Explorer® - Enable cookies

 

 

 

Firefox® - Enable cookies

 

 

 

Google Chrome™ - Enable Cookies

 

 

 

Safari™ - Enable cookies

 

 

 

 

 

Internet Accelerator software for dial-up connections

 

 

 

 

 

 

Dial-up users:  If you are using an Internet accelerator program to improve the speed of your connection, you may not be able to play on games some games. You will need to disable this feature or set the program to use no acceleration if you cannot load a game.

 

 

 

 

 

Clear browser cache and cookies

 

 

 

 

 

 

Corrupt files may be preventing a game from loading. Try clearing your browser’s cache and make sure that your browser is set to view the latest versions of a page or site.

 

 

 

 

 

 

 

 

 

 

 

Internet Explorer - Clear cache and cookies

 

 

 

Firefox - Clear cache and cookies

 

 

 

Google Chrome - Clear cache and cookies

 

 

 

Safari - Clear cache and cookies

 

 

 

 

 

Enable JavaScript

 

 

 

 

 

 

Games require JavaScript. Click the link below for instructions on enabling JavaScript in your browser.

 

 

 

 

 

 

 

Internet Explorer - Reset Security Settings

 

 

 

Firefox - Enable JavaScript

 

 

 

Google Chrome – Enable JavaScript

 

 

 

Safari – Enable JavaScript

 

 

 

 

 

Reboot your computer

 

 

 

 

 

 

A game also may not load due to conflict in memory. Close all programs and reboot your system to clear the computer’s memory. Once your system restarts, try playing the game again.

 

 

 

 

 

 

 

 

 

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