header_newMultiplayer_09 Support Home

 

 

 

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Billing

 

 

 

 

 

 

Welcome MSN Games Discount Program member! As an MSN Games Discount Program member you get one FREE PC Download game each month (depending on your membership level). You will also be able to purchase unlimited games at a discounted price.

 

 

 

 

 

 

 

 

 

 

 

                        MSN Games Discount Program Benefits

 

 

 

 

 

 

Billing & Credit Card FAQ

 

 

 

 

 

 

 

MSN Games and the MSN Games Discount Program require payment with a credit card. If you do not have a credit card, contact Billing Support for more help.

 

 

 

 

 

 

 

-       MSN Games and the MSN Games Discount Program accept payment by MasterCard, Visa, and American Express; and Discover Network (US only).

 

 

 

-       Your purchase will appear on your credit card statement as “MSN Subscriptions” or “Set Systems”.

 

 

 

-       You can make purchases from MSN Games and subscribe to the MSN Games Discount Program from outside the United States. Purchases made from outside the United States will be converted to your local currency at the exchange rate set by your credit card company.

 

 

 

-       Tax, handling and shipping charges may apply to your purchase. Any added charges will be shown during Checkout prior to placing your purchase.

 

 

 

-       European Union VAT is a general consumption tax assessed on the value added to goods and services only for EU citizens. For more information see this link: Value Added Tax (VAT).

 

 

 

 

 

 

Refunds

 

 

 

 

 

 

 

PC Download games are eligible for return and refund within 30 days of purchase if customer support is unable to satisfy the complaint. Contact Iplay for assistance with refunds.

 

 

 

 

 

 

 

                        Billing Support

 

 

 

 

 

 

Can I cancel my membership at any time ?

 

 

 

 

 

 

 

The MSN Games Discount Program membership is a month-to-month plan. You may cancel your membership at any time.*

If you have a question about your membership or membership options, contact IPlay Support.

*Does not apply to customers on a previously tiered plan with a monthly commitment. Customers who signed up to a 2-month, 6-month or 12-month plan must fulfill the terms of their monthly commitment before they can cancel. Tiered plans with a monthly commitment do NOT end automatically once this monthly commitment period is complete. You will continue to receive all membership benefits, and your credit card will be charged at the monthly rate for your membership level. Your MSN Games Discount Program membership continues until your cancel your membership.

 

 

 

 

 

 

 

After your membership ends, you keep all the games you downloaded during your membership.

 

 

 

 

 

 

How do I cancel my membership?

 

 

 

 

 

 

 

This help page contains information about canceling your membership.

 

 

 

 

 

 

 

                        Cancel Membership

 

 

 

 

 

 

Contact Billing Support

 

 

 

 

 

 

 

MSN Games has partnered with iPlay to provide you with PC Download games. iPlay provides all Billing Support for issues including:

 

 

 

 

 

 

 

-       Credit Card declined

 

 

 

-       Charged for the wrong game

 

 

 

-       Charged in the wrong amount

 

 

 

-       Error occurred during Checkout

 

 

 

 

 

 

 

                        Contact Iplay for Billing Support