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“Downloads Billing FAQ”

Lost registration key

To learn how to retrieve you registration key code, view the support article below.

Lost or missing registration code

Note: If you changed your e-mail address, you will need to use your old e-mail address, to unlock the game.

Game is still locked after purchase.

Your registration key and information are in your purchase confirmation e-mail. Enter this information in the registration box to unlock the game.

If you did not receive a registration e-mail, view the support article in the above section.

Billing Account contact information

If you have billing account questions including the ones listed below, contact Billing Customer Support for assistance.

·          My credit card was declined.

·          I was charged for the wrong game

·          I was charged the wrong amount.

·          An error occurred during the purchase process.

Technical support contact information

For in game errors and other technical issues, contact Technical Customer Support.

Credit Card information

·          If you do not have a credit card, please contact Download Games support for assistance.*

·          MSN Games accepts Discover Network (US only), MasterCard, Visa, and American Express. (Also, required for a trial subscription.)

·          The purchase will appear as "MSN Subscriptions" or “Set Systems” on your credit card statement.

·          Games may be purchased using a credit card listed above in a variety of countries. The charge will be converted to your local currency at the exchange rate set by your credit card company.

·          You may be required to pay tax or other handling charges for a game. These charges will appear during the purchase process. European Union VAT is a general consumption tax assessed on the value added to goods and services only for EU citizens. For more information about that click: Value Added Tax (VAT).

Refund information

Download games are refundable if customer support is unable to satisfy any complaint that you may have within 30 days of your purchase.

*MSN Games has partnered with Oberon™ Media to provide you with the latest Download games. Clicking this link will take you to Oberon™ Media customer support request email submission form.

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