"CD-ROM Required" game help

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"CD-ROM Required" game help.

 

 

 

 

How do I play a "CD-ROM required" game on MSN Games

 

 

·     MSN Games System Requirement List

 

 

·     What do I need to do to play a "CD-ROM required" game on MSN Games?

 

 

·     Why do I need a MSN Games account? Is it free?

 

 

·     Choosing a room to play in

 

 

·     I need help finding a partner to play a game

 

 

·     What is MSN Games’ Privacy Policy?

 

 

 

 

 

Sign-in questions, issues, and error messages

 

 

·     My MSN Games account information

 

 

·     I forgot my password

 

 

·     I received an e-mail requesting I give out my password.

 

 

·     How do I change my MSN Games sign in e-mail address?

 

 

·     How do I sign in to MSN Games using another account?

 

 

·     How do I create a second MSN Games account?

 

 

·     Can I use my MSN Games account on another computer?

 

 

·     I do not see a Sign In or Sign Out option on MSN Games

 

 

·     Authentication error occurs when I sign into MSN Games

 

 

·     “Cookies must be allowed” error message

 

 

·     “Password does not match” error message

 

 

·     Unable to sign into MSN Games

 

 

·     The “Create new nickname” Web page appears when I sign in

 

 

 

 

 

Nickname questions, issues, and error messages

 

 

·     Change my nickname

 

 

·     “Nickname is being used by another player” error message

 

 

·     How can I add a nickname for another person to my account?

 

 

·     I am signed into MSN Games but appear as a guest in the game.

 

 

·     How do I delete a nickname?

 

 

 

 

 

Downloading and installing game files

 

 

·     Game patches and updates

 

 

·     How do I download and install the basic files to play any multiplayer game on MSN Games?

 

 

·     What am I installing when I install the basic MSN Games files or the “Essential Zone.com File”? Why do I need to install files each time I play a different game?

 

 

·     What ports do I need to open in my firewall or proxy server?

 

 

·     I can't install game software using the “MSN Games Installer.”

 

 

·     A registry error occurs when I install files on Microsoft Windows 2000 or XP Professional

 

 

·     I cannot download files using America Online

 

 

·     I can't install game software using the “MSN Games Installer.”

 

 

·     ”Failed to extract file C:\PROGRA~1\MICROS~9\TEMP\<<filename>>” error

 

 

·     “An incomplete Zone installation was detected” error

 

 

·     “The File/Fileset filename is unaccounted for” error

 

 

·     “Unable to parse line <xxx>” error

 

 

·     “ZSetup was started, but rejected the component data” error

 

 

·     Update DirectX

 

 

·     How do I uninstall the MSN Games Essential files?

 

 

 

 

 

When I click on a game room it doesn’t work or I’m getting a specific error message

 

 

·     When I click on a game room I am prompted to sign in even though I am already signed in

 

 

·     How do I allow other users to play on my Microsoft Windows 2000 or XP Pro machine?

 

 

·     A Web error is preventing my game from opening error message

 

 

·     Close your browser and try again error message

 

 

·     Unable to detect game installation error message

 

 

·     Age of Empires: Unable to detect game installation error message

 

 

·     How do I allow other users to play on my Microsoft Windows 2000 or XP Pro machine?

 

 

·     “Unable to launch room” error message

 

 

·     When I enter a game room, my computer stops responding, hangs, or locks up.

 

 

·     A game room is missing.

 

 

 

 

 

I can enter a room, but I can’t play a game

 

 

·     In a game room or while I’m playing a game, my computer experiences high latency

 

 

·     "Your connection to the MSN Games game server has been closed" error message

 

 

·     I keep getting disconnected when I'm playing on MSN Games

 

 

·     Age of Empires II: The Conquerors: Cannot record a game

 

 

 

 

 

Using chat features in a game room or at a game table

 

 

·     How do I chat in a game room?

 

 

·     I was gagged or booted for inappropriate chat. What is appropriate chatting for MSN Games?

 

 

 

 

 

ZoneStats help

 

 

·     I need help with ZoneStats. What should I do?

 

 

·     I have forgotten my ZoneStats password. How do I retrieve it?

 

 

·     How can I remove my incomplete from ZoneStats?

 

 

 

 

 

Help with Age of Empires Ratings

 

 

·     How are the games rated?

 

 

·     How do I view other player’s or my ratings?

 

 

·     My scores and ratings are not being recorded

 

 

·     How do I remove an incomplete from my record?

 

 

·     I keep getting disconnected when I'm playing on MSN Games

 

 

 

 

 

I want to learn more about tournaments, special events, and spotlights

 

 

·     Tournament and Special Event help

 

 

 

 

 

Help with a disruptive player

 

 

·     What is a disruptive player?

 

 

·     How do I turn on the option to filter offensive language from a game room or table?

 

 

·     How do I ignore a disruptive player in a game or chat room or at a game table?

 

 

·     How do I keep unwanted players from joining my games?

 

 

·     How do I remove an unwanted player from a game?

 

 

·     How do I keep someone from seeing me online or sending me ZoneMessages?

 

 

·     How do I allow only my friends to see me online or send me ZoneMessages?

 

 

·     What other options are available for handling disruptive players?

 

 

 

 

 

Questions about “+” members*

 

 

·     Learn all about the Member Plus program at http://www.memberplushq.com

 

 

·     Member Plus feedback, comments, and concerns.

 

 

·     Chat with a Member Plus

 

 

 

 

 

Banned Accounts

 

 

·     Why was my account banned? When will I be unbanned?

 

 

·     Learn what is expected of you in the MSN Games Code of Conduct

 

 

·     Can I appeal my ban?

 

 

 

 

 

Asheron’s Call billing help

 

 

·     Asheron’s Call game descriptions and membership prices

 

 

·     Terms and Conditions of a Asheron's Call membership

 

 

·     How do I subscribe to Asheron’s Call or Asheron’s Call Dark Majesty?

 

 

·     How do I unsubscribe from or cancel my Asheron’s Call membership?

 

 

·     Can I get a refund for one or more Asheron's Call memberships?

 

 

 

 

 

Need more help?

 

 

·     More Customer Support information

 

 

 

 

 

 

 

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