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“Whoops!” error and installing ActiveX

Windows XP Pro and Windows 2000 systems

You will need to be signed into the computer with an account that allows you to make system changes in order to install game software. Please contact the computer’s owner or your IT department if you need assistance logging in with this type of account.

Click the Yellow bar

Windows XP Service Pack 2 provides added security features to protect you from unsolicited downloads. When you launch a multiplayer game on MSN Games, you may need to install game software in order to play. For assistance installing this software follow the steps below.

Step 1

When the “Whoops!” error occurs, a yellow bar (the hue depends on your monitor settings) will appear at the top of your game window along with the following message:

“This site might require the following ActiveX control: <name of file>. Click here to install.”

Click this message. (See image below) and then click Install ActiveX Control.

Or, click on the “Click here to install the following ActiveX control” message below “not working?” to start the installation below.

See image below. (Click either circled section.)

Step 2

Depending on your security settings a window may pop up to confirm that you want to download the required software. Click Install to begin.

See image below.

Note: If you don’t want to view the Security Warning window each time you download the software, click on the More Options down arrow button.

Select the “Always install software…” radio button before you click Install.

See image below.

Step 3

When the installation is complete, you are ready to play!