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“Macromedia® Flash Player help”

Macromedia Flash Player

Some games require Macromedia Flash Player, and Internet browser plug-in. If you are unable to install this software or you need to update your version of the Macromedia Flash Player, follow the steps below.

Step 1

Go to http://www.adobe.com/go/getflash

Step 2

Click Download Now and follow the online directions to install the latest version of Macromedia Flash.

If after installing the Macromedia Flash Player you still experience problems, it is likely that some settings or preferences for your Internet connection are preventing the game from loading properly. Follow the instructions below to optimize your preferences.

Verify Macromedia Flash Player is working on your system

You can check to see if Macromedia Flash Player is working properly on your system. Click the link below to open the Macromedia Flash Player test page. Under “Macromedia Flash Player,” you should see a Macromedia Flash Player ad verifying the player is installed correctly.

Go to http://www.adobe.com/shockwave/welcome/

If your player is not working correctly (you will not see this ad), please go to the Macromedia Flash Player support pages for assistance.

http://www.adobe.com/support/flashplayer/

Close programs

MSN Games using Macromedia Flash Player can load slowly if your system’s resources are being used by other programs. To learn how to disable any open programs on your system, view the following support article:

Disable programs currently running on your system.

Once you close these programs, restart your Internet connection and keep your Web browser windows to a minimum. Now try playing the game again.

Enable Internet settings

Windows temporarily stores (caches) Internet files on your system in the Temporary Internet Files folder. If this folder is full or files within it become corrupted, the game may have problems loading. Periodically emptying this folder can improve the performance of your Internet browser. To learn how to empty the Internet cache, view the following support article:

Enable Internet browser options to play the game

Clear Internet cache

Windows temporarily stores (caches) Internet files on your system in the Temporary Internet Files folder. If this folder is full or files within it become corrupted, the game may have problems loading. Periodically emptying this folder can improve the performance of your Internet browser. To learn how to empty the Internet cache, view the following support article:

Empty Temporary Internet Files

Disable virus ware or Internet security software

Check your system for anti-virus software or Internet security software, including anti-pop-up software, and try disabling this software. These types of software have been known to cause a “Web Page Error” or prevent a game using Macromedia Flash Player from loading at all. To learn how to check your system for this software and to disable it, click:

Disable virus ware or Internet security software.

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