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Uninstall game software









Remove and reinstall ActiveX controls








This game requires that you install an ActiveX control in order to play it. If this control has become corrupt, you will need to uninstall and reinstall the control.







Step 1








Close all Internet Explorer windows.








Step 2








Click Start, point to Settings, and click Control Panel.








Step 3








Double-click Internet Options. You may need to click the Network and Internet Connections icon before clicking Internet Options.








Step 4








Click the Programs tab and then Manage Add-ons.








Step 5








In Internet Explorer 7.0, change Show to “All add-ons” by clicking the arrow in the drop down menu.

In Internet Explorer 8.0 or higher, please be patient while these add-ons load.








Step 6








Locate the ActiveX control and click it to highlight it.









ActiveX control(s)





MSN Games - Backgammon




Bankshot Billiards™

CBankshotZoneCtrl Class





Chess Object





Checkers Class










MSN Games Hearts









Texas Hold’em

MSN Games Texas Holdem Poker





UnoCtrl Class




Wheel of Fortune









Step 7








In Internet Explorer 7.0, click Delete. Then skip to Step 9.

In Internet Explorer 8.0 or higher, click More information. (Link in red.)








Internet Explorer 7.0











Internet Explorer 8.0 or higher











Step 8








In Internet Explorer 8.0 or higher, click Remove.
















Step 9








Repeat Steps 6 to 8 to also remove these files:








MSN Games-Installer
MSN Games – Buddy Invite
MSN Games – Game Communicator
StagingUI Object
ZonePAChat Object








Step 10








If you do not see the game file, it may have become corrupt. Looks for a series of letters and numbers, for example: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466}, and remove these files, which are corrupt ActiveX files.








Step 11








Restart the game. As the game loads, you will be prompted to reinstall the ActiveX control. Install the game software to play.








Step 12








You may also be prompted to run the ActiveX control. Click the Run Add-on on All Websites option. You may need to click this option multiple times, once for each ActiveX file. You may also need to close the game window and reopen it before the game will load.