* Back to previous page

 

 

 

 

 

 

 

“Game cannot connect or find opponent”

 

 

 

 

 

Open ports

 

 

 

 

 

 

These games will not load if your computer system connects to the Internet through a firewall or proxy server unless the following range of TCP Ports is opened in the firewall or proxy server.

 

 

 

 

 

 

 

 

 

 

 

28000-29100

 

 

 

 

 

 

 

 

 

 

 

Most work, school, and public computers are connected through a firewall or proxy server for security. If you have Broadband (Cable or DSL), you may also have a firewall installed. To open these ports, consult the help files for your firewall software or contact your network administrator or IT technician for assistance.

 

 

 

 

 

 

 

 

 

Internet delays (latency or lag)

 

 

 

 

 

 

The configuration of your modem or Internet delays can also cause this issue in the game. To learn how to reduce latency in your Internet connection, view the support articles below to learn how to reduce latency with your computer systems.

 

 

 

 

 

 

 

 

 

 

 

Disable automatic-disconnect settings in your Web browser

 

 

 

 

 

 

 

 

 

 

 

Dial-up connection (Narrowband) – Reduce delays (latency or lag) in your Internet connection

 

 

 

 

 

 

 

 

 

 

 

Broadband (cable, DSL, satellite) or Network connection* –Reduce delays (latency or lag) in your Internet connection

 

 

 

 

 

 

 

 

 

 

 

*Network connections include most work, school, and public computers and LAN (Local Area Network) connections on home systems.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tell us what you think about this support article.