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| No games available in Messenger or “Launch site is unavailable” error | |
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| Check your Home locale | |
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| | Games are only available in certain locales. Please check your Messenger account (Windows Live ID) information is set to the correct one. | |
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| | Step 1 | |
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| | Go to http://www.passport.net | |
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| | Step 2 | |
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| | Sign into this page with your Messenger account information. | |
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| | Step 3 | |
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| | Click Account summary and then Registered information. | |
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| | Step 4 | |
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| | Change Home to one of the following locales. Please note that not all games are available in every locale. | |
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| | Argentina | Malaysia | |
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| | Australia | Mexico | |
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| | Austria | Netherlands | |
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| | Belgium | New Zealand | |
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| | Brazil | Norway | |
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| | Canada | Philippines | |
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| | Chile | Poland | |
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| | China | Portugal | |
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| | China (Hong Kong S.A.R.) | Russia | |
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| | Czech Republic | Saudi Arabia | |
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| | Denmark | Singapore | |
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| | Finland | Slovakia | |
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| | France | Slovenia | |
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| | Germany | South Africa | |
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| | Hungary | Spain | |
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| | India | Sweden | |
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| | Indonesia | Switzerland | |
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| | Ireland | Taiwan | |
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| | Israel | Thailand | |
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| | Italy | Turkey | |
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| | Japan | United Kingdom | |
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| | Korea | United States | |
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| Try again at a later time | |
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| | You may be encountering server outages. Try accessing the games at a later time. If the problem persists, follow the steps below. | |
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| Clearing your cache and signing back into Windows Live Messenger | |
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| | The list of games (also known as the “Launch Site”) may be improperly cached on your computer. Clear your Internet cache and then sign back into Messenger. Specific steps are as follows: | |
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| | Step 1 | |
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| | Sign out of Windows Live Messenger by right-clicking the icon in your system tray and clicking Sign Out. | |
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| | Step 2 | |
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| | Click Start and then Control Panel.
If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons. | |
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| | Step 3 | |
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| | Open Internet Options.
You may need to click the Network and Internet Connections icon before clicking Internet Options. | |
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| | Step 4 | |
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| | In Windows XP with Internet Explorer 6.0, on the General tab in the “Temporary Internet files” section, click Delete Files.
In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, click Delete in the "Browsing history" section and then Delete Files in the "Temporary Internet files” section.
Click Yes or OK to remove these files. | |
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| | Step 5 | |
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| | Next, click Delete Cookies and then Yes or OK to remove these files.
In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, close the Delete Browsing History window when completed. | |
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| | Step 6 | |
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| | Click OK to close Internet Options. | |
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| | Step 7 | |
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| | Sign into MSN Messenger by right-clicking the icon in your system tray and clicking Sign In. | |
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| | Step 8 | |
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| | Try accessing the game again. | |
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| | Tell us what you think about this support article. | |
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