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“Your connection to the Zone server has been closed” error message”

 

 

 

 

 

Disable automatic-disconnect settings in your Web browser

 

 

 

 

 

 

This problem can occur if your modem or Internet connection is configured to disconnect you from the Internet when it is idle for a certain length of time.

 

 

 

 

 

 

While you are playing a game on MSN Games, your modem or Web browser may not monitor game-related network activity when it attempts to determine if your connection is idle. To learn how to disable these settings, click:

 

 

 

 

 

 

 

Disabling the “Disconnect a call if idle” option on modem or Internet connection settings

 

 

 

 

 

 

 

 

Sign in to your MSN Games account again

 

 

 

 

 

 

This problem also occurs if you are signed out of your account while playing a game or your sign-in session expired. Sign in to your MSN Games account again. If you are already signed in, sign out and then sign in to your account.           

 

 

 

 

 

 

 

 

Internet delays (latency or lag)

 

 

 

 

 

 

The configuration of your modem or Internet delays may cause disconnections in the game. If you encounter issues with latency, view the support articles below to learn how to reduce latency with your computer systems.

 

 

 

 

 

 

 

 

 

 

 

Dial-up connection (Narrowband) – Reduce delays (latency or lag) in your Internet connection

 

 

 

 

 

 

 

 

 

 

 

Broadband (cable, DSL, satellite) or Network connection* –Reduce delays (latency or lag) in your Internet connection

 

 

 

 

 

 

 

 

 

 

 

*Network connections include most work, school, and public computers and LAN (Local Area Network) connections on home systems.

 

 

 

 

 

Open ports in a firewall or proxy server

 

 

 

 

 

 

Some games will not load if your computer system connects to the Internet through a firewall or proxy server unless certain TCP Ports are opened in the firewall or proxy server. Most work, school, and public computers are connected through a firewall or proxy server for security. If you have a broadband (cable) or DSL modem, you may also have a firewall installed. To open these ports, consult the help files for your firewall software or contact your network administrator or IT technician for assistance. Ports that need to be opened to play on MSN Games:

 

 

 

 

 

 

 

80

 

 

 

 

 

 

443

 

 

 

 

 

 

6667

 

 

 

 

 

 

28000-29100

 

 

 

 

 

 

 

 

Check your system for anti-virus and Internet security software

 

 

 

 

 

 

Check your system for anti-virus software or Internet security software, including anti-pop-up software, and try disabling this software. This type of software sometimes can prevent a game from loading. To learn how to check your system for this software and to disable it, click:

 

 

 

 

 

 

 

Disable programs currently running on your system