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When I click on a room, the following errors occur:
· “Unable to launch room. Please close your browser and try again”
· “Unspecified error”
New system requirements for Bridge
Bridge is now only compatible with Windows XP and Windows Vista™. If you are using Windows 98, Windows ME, or Windows 2000, unfortunately, you will not be able to play this game.
Additionally, you must be logged in with an account that has Administrator rights to install Bridge software.
Use Internet Explorer or MSN Explorer
MSN Games is only compatible with Internet Explorer 6.0 or higher or MSN Explorer 9.0 or higher and cannot be viewed with other browsers like AOL Browser, Netscape Navigator, or Mozilla Firefox.
To open Internet Explorer, click Start, All Programs, and then Internet Explorer.
Uninstall and reinstall game files
This issue can occur if game files have become corrupt. Follow the steps below to remove and reinstall all files.
Close all windows and open programs.
Click Start and click Control Panel. If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the Control Panel icons.
Click Add/Remove Programs or Uninstall a program.
Remove MSN Gaming Zone by locating it in the program list and then clicking Change/Remove or Uninstall.
Double-click Internet Options. You may need to click the Network and Internet Connections icon before clicking Internet Options.
On the General tab in the “Temporary Internet files” section, click Delete Files to empty these files.
If you have installed Windows Vista or Internet Explorer 7.0, click Delete in the Browsing History section and then Delete Files.
Next, click Delete Cookies and then OK. Close Browsing History if you are using Internet Explorer 7.0.
In the same section, click Settings.
Under "Check for newer versions of stored pages," click Every visit to the page and then Apply.
Next, click View Objects to open the Downloaded Program Files folder
Click to highlight MSN Games – Installer.
On the File menu, click Remove Program File. When you are prompted to confirm the removal of the program file, click Yes.
Repeat this step in remove Bridge Installer or HeartbeatCtl Class file.
You may also have one of the following class IDs installed. You will also need to remove any of these files. Locate each of the below object files and click to highlight the file. Follow Step 7 to remove these files.
Close the Downloaded Program Files folder.
Close Internet Options.
On the Start menu, click Run.
In Windows Vista, if you do not see this option, right click on the Taskbar and click Properties. Click the Start menu tab and then Customize. Scroll to the Run Command check box and click it to check this option. Click OK to accept this change.
In the Open box, type: TEMP
The Windows Temp folder should now be open. On the Edit menu, click Select All.
On the File menu, click Delete and delete all the files in this folder. If prompted, click Yes or Yes to all to remove these files.
Close the Windows Temp folder.
Reboot your computer system.
Go to the Bridge site and install game files again.
Check your system’s firewall and port settings
If you continue to receive these error messages after reinstalling the Bridge software, your firewall or proxy may not be configured correctly.
Check to make sure you have the correct ports open in your firewall. Ports required to for MSN Games and Bridge are listed in this support article:
Open ports in your firewall or proxy
If you changed your proxy, make sure you close all browser windows and then open a new browser window to load your new proxy.
If you are using a firewall or Internet security software, be sure to add the following files to that software’s exception list:
This files are located in the C:\Program Files\MSN Gaming Zone folder.
For assistance with this process, please contact your ISP (Internet Service Provider).