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“Reduce delays (latency or lag) in your Internet connection for a broadband (satellite, cable, DSL) or network connection”







While playing on MSN Games, you may experience slow game performance or long pauses, loading problems, or disconnects. These issues are usually symptoms of high Internet latency, or lag, that is, long delays that occur while a signal travels between points on a network or Internet connection.







Internet latency is often beyond anybody's direct control. Low system resources, Internet traffic, slow network or modem hardware, slow Internet connections, and the route that signals travel from your Internet connection to other Internet connections may all contribute to latency problems. To minimize these issues, follow the directions listed below in the order they are presented.






Close all open programs







The first step to reducing delays in your Internet connection is to close any programs that may be in use, including MSN Games software, and restart your computer system. To learn how to disable any open programs on your system, click:








Disable programs currently running on your system








Once you close these programs, restart your Internet connection and keep your Web browser windows to a minimum. If your connection still experiences high Internet latency after you close these programs, try these other steps to resolve the issue.






Test your connection speed







To test your connection speed, visit the following MSN Web site:







This Web site tests and displays your line speed by measuring your bandwidth (your Internet connection’s capacity to transmit or receive data). MSN Games requires a minimum line speed of 56.6 Kilobits per second (Kbps). If your line speed is less than the minimum requirement, please contact your Internet Service Provider (ISP) or network administrator for assistance.









Renew your computer’s IP address







Most broadband (satellite, cable, DSL) connections dynamically allocate your IP address by a Dynamic Host Configuration Protocol (DHCP) server. If you are experiencing delays when connecting to the Internet, try releasing and renewing your computer’s IP address by following the steps below:







Step 1








Click Start.








Step 2








In the Open box, type: command








Step 3








Click OK to open the MS-DOS Command prompt.








Step 4








By the command prompt (the flashing cursor by the “>”), type: ipconfig








Step 5








Your computer’s IP address will be listed under Windows IP Configuration.








Step 6








By the command prompt, type: ipcfg /release








Step 7








Press the ENTER key.








Step 8








Once the command prompt returns, type: ipcfg /renew








Step 9








Press the ENTER key.








Step 10








When the command prompt returns, type: ipconfig








Step 11








A new IP address should be listed in the Windows IP Configuration.








Step 12








Type: Exit.








Step 13








Press the ENTER key to exit the MS-DOS command prompt.






Check your Network or TCP/IP protocols







TCP/IP is the standard network protocol used on the Internet. If your network settings have changed on your system or you have multiple network protocols installed on your system, you may need to change your default settings back to TCP/IP. Contact your Internet Service Provider (ISP) or network or IT administrator for assistance with setting your system back to its default network settings.






Obtain a Firmware update for your network hardware







Firmware or driver updates are available for network hardware and modems to increase the hardware's speed or to correct issues. Contact the manufacturer of your network hardware or modem to inquire how to obtain and install the latest updates.

If no updates are available, you may want to upgrade your network hardware or modem.






Use a Bus Mastering PCI Network Interface Card







If you are using a Network Interface Card (NIC) to connect to the Internet, use a PCI card that supports bus mastering. Transmission of data across the bus is more efficient with a PCI card than with an ISA card.

Also, bus mastering enables the card to operate independently from the processor. A PCI card that supports bus mastering ensures that your network information is readily transmitted and received when the CPU is near its maximum capacity.

Note: Sometimes Network Interface Card drivers become corrupt or outdated. Make sure you have the latest drivers installed for the card. If you continue to experience problems, you may need to reinstall your Network Interface Card drivers.






More information on troubleshooting your connection







Additional help about troubleshooting an Internet connection is available in the following Microsoft Knowledge Base Article. The section on DirectX games is only applicable to CD-ROM required multiplayer games.








819836 How to troubleshoot multiplayer issues in Microsoft games







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