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Whoops! Error

 

 

 

 

 

 

If you receive the Whoops! Error when starting a free online single player game, it means that the ActiveX Control for this game is not installed correctly or has become corrupted. To resolve this error, follow the steps on this page.

 

 

 

 

 

 

MSN Games System Requirements

 

 

 

 

 

 

 

Ensure that your computer meets the system requirements to play on MSN Games.

 

 

 

 

 

 

 

                        MSN Games System Requirements

 

 

 

 

 

 

Windows Administrator User Account

 

 

 

 

 

 

 

You must be logged in to a Windows User Account with Administrator privileges in order to install ActiveX Controls. If you are signed in to a User Account with restricted privileges, you will not see the ActiveX Control bar. For more help with Administrator Accounts, see Windows Support.

 

 

 

 

 

 

 

                        Administrator Account Help

 

 

 

 

 

 

Install ActiveX Control

 

 

 

 

 

 

 

To reinstall ActiveX Controls, simply go to the game page on MSN Games and click the Play Now button.

 

 

 

 

 

 

 

A message bar will appear asking if you want to install the ActiveX Control. Click the Install button. You are ready to play your game!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The appearance of this message bar may vary depending on browser version and game.

 

 

 

 

 

 

Turn Off Pop-Up Blockers

 

 

 

 

 

 

 

If the message bar to install ActiveX Controls does not appear, and you are logged in to an Administrator Account, turn off Pop-Up Blockers.

 

 

 

 

 

 

 

In Internet Explorer go to Tools > Pop-up Blocker > Turn off Pop-up Blocker.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After you are done installing ActiveX Controls, turn Pop-Up Blocker back on.

 

 

 

 

 

 

 

In Internet Explorer, go to Tools > Pop-up Blocker > Turn on Pop-up Blocker.

 

 

 

 

 

 

Reset Internet Security Settings and Clear Cache

 

 

 

 

 

 

 

Reset Security Settings in Internet Explorer to allow ActiveX Controls to be installed.

 

 

 

 

 

 

 

1. Close any programs that connect to the Internet, including Internet Explorer or other Internet browsers and any email program.

 

 

 

 

 

 

 

2. Go to Start > Control Panel > Internet Options.

 

 

 

 

 

 

 

3. Go to the Security Tab, then click the Custom Level button.

 

 

 

 

 

 

 

4. Under Reset custom setting, select Medium or Medium-low from the drop-down menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5. Click the Reset button.

 

 

 

 

 

 

 

6. Click OK.

 

 

 

 

 

 

 

7. Go to the Privacy Tab, then click the Advanced button.

 

 

 

 

 

 

 

8. If Override automatic cookie handling is checked, uncheck this box.

 

 

 

 

 

 

 

9. Click OK.

 

 

 

 

 

 

 

10. Go to the General Tab, then click the Delete button.

 

 

 

 

 

 

 

11. Check Temporary Internet files and Cookies. Uncheck all other boxes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12. Click the Delete button. Wait for all files to delete.

 

 

 

 

 

 

 

13. Click OK to close Internet Options.

 

 

 

 

 

 

 

14. Open Internet Explorer, go to the game page on MSN Games and click the Play Now button.

 

 

 

 

 

 

 

15. A message bar will appear asking if you want to install the ActiveX Control. Click the Install button. You are ready to play your game!