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“Lost registration key”

Retrieve a registration key

The game should automatically unlock after you purchase the game. If the game does not unlock, follow these steps to retrieve your key.

Step 1

When you purchased the game you should have received an order confirmation e-mail with your registration information. First, check your e-mail Inbox for this mail.

If you purchased the game between March 19, 2004 and September 15, 2004, your registration information may be available online, which you can view on your Purchase History page.

Step 2

If you need further assistance retrieving your key, contact PC Download games customer support.*

(*MSN Games has partnered with Oberon™ Media to provide you with the latest PC Download games. Clicking this link will take you to Oberon™ Media customer support request email submission form.)

Hewlett-Packard Computer Owners:  If you purchased a game that came preinstalled on your Hewlett-Packard computer, view the following support article to learn how to retrieve your key.

Registering games preinstalled on Hewlett Packard computers

Important Note:  You may not receive a response if your mailbox is full or you have blocked PC Download support in your e-mail filter. To ensure your response arrives, check your mailbox settings. If you are using a junk mail filter option, your response may be in your Junk Mail box.

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