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Registration errors including:

“Your Trial Expired”

“Invalid Registration”

“Your Trial Expired” error

The game should automatically unlock after you purchase the game.

If you restored or upgraded your system or installed the game on a new computer system, you will need to enter the key you received in your order confirmation e-mail. (If you no longer have this e-mail, skip the “Verify your registration key” section for information on retrieving your key.)

If you just purchased the game, you should have received an e-mail with your registration key. Open this e-mail message and enter the key. If you are missing this e-mail, skip to the “Verify your registration key” section.

“Invalid Registration” error

You may have some spaces, returns, or other invisible characters in the registration boxes. Try these steps to correct the issue.

Step 1

Open the game and click the registration option.

Step 2

Click once in the Name or E-mail box so the cursor is flashing in it.

Step 3

Press the Delete key multiple times. Press the Backspace key several times

Step 4

Click once in the Key box so the cursor flashes in this box. Again press the Delete key multiple times (5 to 10 times). Press the Backspace key several times

Step 5

Make sure your Caps Lock key is off and the Num Lock key is on.

Now, type the registration information exactly as you see it. Include any capitalization, dashes, punctuation, and spaces as it appears in the registration name and key. Also, there are no letters O’s in the registration keys, only 0 (zero) digits or numbers

Verify your registration key

If you still receive this error after following these directions, confirm your registration information.

Step 1

Verify your registration key in your order confirmation e-mail.

If you purchased the game between March 19, 2004 and September 15, 2004, you may also be able to check your key online by viewing your Purchase History page.

Step 2

For further assistance verifying or retrieving you key, contact PC Download games customer support.*

(*MSN Games has partnered with Oberon™ Media to provide you with the latest PC Download games. Clicking this link will take you to Oberon™ Media customer support request email submission form.)

Hewlett-Packard Computer Owners:  If you purchased a game that came preinstalled on your Hewlett-Packard computer, view the following support article to learn how to retrieve your key.

Registering games preinstalled on Hewlett Packard computers

Important Note:  You may not receive a response if your mailbox is full or you have blocked PC Download support in your e-mail filter. To ensure your response arrives, check your mailbox settings. If you are using a junk mail filter option, your response may be in your Junk Mail box.

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