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“While playing a game, pressing the Backspace key causes the page to refresh”

Click in the game to refocus the game

Browsing the Internet while playing the game will take the game out of focus (meaning the game window is no longer the active window), thus if you press backspace to delete a word before clicking anywhere in the game (the gray area), the game page will refresh. This feature is built into Internet Explorer.

If you are browsing the Internet while playing and are on a site that generates pop up ads, then the game may lose focus.  Be sure to click anywhere in the gray area before pressing the Backspace key, or the game page may refresh.

Be sure not to click on the wrong mouse button

If you have a mouse with more than 2 buttons, pressing another button may cause the page to refresh. Consult the mouse manufacturer's Web site or the mouse manual to change the configuration of your mouse.

For information about how to contact a manufacturer, click the appropriate Microsoft Knowledge Base article number in the following list

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

We want to hear from you!

This issue may be caused by the small ad that loads in the bottom left corner of the game window. If this issue continues to occur, please send the following information to:

Send us feedback on the game experience

·          The game you are playing

·          The name of the problematic ad

·          A screenshot of the ad saved as a JPEG file (ad.jpg)

·          A screenshot of the ad’s Properties saves as (properties.jpg). To view Properties, right-click on the ad and click Properties. Note: Macromedia® Flash Player ads will not have this option.

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