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| The game doesn’t load after the timer counts down to zero. | |
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| | This issue occurs when software necessary to play the game is not installed on your computer system. Follow the steps below to install software to play the game.
Note: installing software on Windows 2000, Windows XP Professional, or Windows Vista™ requires an Administrator user account. | |
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| Install Java | |
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| | The following games require the latest version of Java to run. The majority of Windows 2000 and Windows XP systems do not have Java preinstalled. Additionally, if you are running Internet Explorer 6.0 or higher, you will need to update your version of Java.
To learn how to obtain to the latest version of Java, go to the following Microsoft Product Support Services Knowledge Base article. (See the “Java Runtime Solution” section.) | |
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| | http://www.microsoft.com/mscorp/java/ | |
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| | Important Note: Microsoft cannot vouch for the security and reliability of solutions offered by other companies. Additionally, once you install this software, you need to verify the installation to initialize it. | |
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| | Once you install this software, you need to verify the installation to initialize it. After the software installation, do not close the Sun Java download page, as the installer will need to verify that Java is working properly on your system. This process may take several minutes. Once the messaging on the website indicates that Java has been successfully initialized on your system, you should be able to play these games with out errors. | |
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| | Games that require Java | |
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| | Alchemy | Keno | |
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| | Bespelled* | Roulette | |
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| | Caribbean Stud | TextTwist | |
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| | Craps | WordMojo | |
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| | Dynomite | | |
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| | *Bespelled on occasion has issues with the latest version of Sun Java. You can try refreshing the window. However, this game was designed to work with an older version of the Microsoft Java Virtual Machine that is only installed with Windows 2000. You may be able to obtain the Microsoft Java Virtual Machine and install it under Windows XP or Windows Vista, although Microsoft does not provide support for this process. If the game does not load, unfortunately you will not be able to play it. | |
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| Install Adobe® Flash Player | |
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| | The games listed below require Adobe Flash Player 7.0 or higher. If the player is not installed, the games will not load. The latest version of the player is available as a free download at | |
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| | http://www.adobe.com/downloads/ | |
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| | Games that require Adobe Flash Player | |
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| | A Series of Unfortunate Events | Mahjong Match | |
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| | Bejeweled | Mah Jong Quest | |
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| | Betrapped | Mah Jong Tiles | |
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| | Big Kahuna Reef | Mozaki Blocks | |
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| | Black Jack | Ocean Express | |
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| | Bookworm Adventures | Outsmart | |
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| | Bricks of Atlantis | Pat Sajak’s Lucky Letters | |
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| | Bricks of Egypt | Pop 5 Live | |
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| | Cake Mania | Puzzle Express | |
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| | Chicken Invaders 2 | Puzzle Inlay | |
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| | Collapse!® | Rainbow Web | |
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| | Cubis | Saints and Sinners Bingo | |
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| | Cubis 2 | SCRABBLE® Blast | |
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| | Deuces Wild Poker | SCRABBLE® Rack Attack | |
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| | Dynasty | Shape Shifter | |
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| | Flexicon | Shape Solitaire | |
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| | Flip Words | Slide Poker | |
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| | Gem Shop | Slots | |
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| | Granny in Paradise | Solitaire | |
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| | Hexic! | Solitaire in Motion | |
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| | Infinite Crosswords | Sudoku | |
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| | JEOPARDY! | Sudoku Quest | |
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| | Jewel of Atlantis | Tradewinds 2 | |
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| | Jewel Quest | Tradewings Legengs | |
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| | Jigsaw | Trivia Machine | |
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| | Jig Words | You know it! Trivia | |
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| | Magic Match | | |
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| Install Adobe® Shockwave Player | |
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| | RC Offroad Frenzy requires Adobe Shockwave Player. If the player is not installed, the games will not load. The latest version of the player is available as a free download at | |
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| | http://www.adobe.com/downloads/ | |
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| Install ActiveX software | |
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| | The games listed below require ActiveX files. If these files are not installed, the games will not load. Follow these steps to install game software. | |
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| | Step 1 | |
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| | Close the game window. | |
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| | Step 2 | |
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| | Return to the game’s page. | |
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| | Step 3 | |
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| | Click Play Now under the Free Online mode of play. Be sure to click this button only once. The game may not load if you open two or more game windows. If you click Play Now more than one time, you will need to close all windows and try these steps again. | |
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| | Step 4 | |
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| | Click the Yes button from the Security Warning window that reads: | |
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| | “Do you want to install and run http://games.msn.com/bingame/rock/default/popcaploader1.cab?” … or a similar file name. | |
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| | In Windows XP or Windows Vista, click the yellow bar first to install this software. | |
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| | Step 5 | |
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| | After the game files are installed, the game will load normally. | |
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| | Games that install ActiveX files | |
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| | AstroPop | Feeding Frenzy | |
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| | Atomaders | Hardwood Solitaire | |
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| | Bejeweled 2 | Insaniquarium | |
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| | Chainz 2 | Luxor | |
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| | Chuzzle | Luxor Amun Rising | |
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| | Cinema Tycoon | Ricochet Lost Worlds | |
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| | Dangerous Mines | Rocket Mania | |
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| | Diner Dash | Trijinx | |
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| | Diner Dash 2 | Zuma | |
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| | Tell us what you think about this support article. | |
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