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“When I open a game, the video advertisement attempts to play and causes an error message in my Internet browser or Windows Media Player, closing the browser window”

Install the latest version of Windows Media Player

	These pre-game videos are advertisements can only be viewed in recent versions of Windows Media Player. If your computer system has an outdated player installed, error messages can occur when the game loads. Click the link below to learn how to update your Windows Media Player to the latest version.

	http://www.windowsmedia.com/MediaGuide/Home

Update Windows Media Player codec

	If you still encounter errors opening the games, install the latest codec for Windows Media Player available at the link listed below.

	http://www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx

Contact Windows Media Player Help

	If error messages persist, contact Windows Media Customer Support to make sure your player is working correctly.

Update video driver

	Many video-related issues can be resolved by updating the drivers and/or bios for your computer system’s video card or graphics controller. These video card driver updates improve a computer’s overall performance. To obtain the latest drivers and/or bios available for your video card or graphics controller, contact your computer manufacturer or video card manufacturer for assistance.

	For information about how to contact a manufacturer of your video adapter, click the appropriate Microsoft Knowledge Base article number in the following list:

	65416 Hardware and Software Third-Party Vendor Contact List, A-K


	60781 Hardware and Software Third-Party Vendor Contact List, L-P


	60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


We want to hear from you!

	If you continue to experience problems with the ads, please let us know.

	Send us feedback on your video advertisement experience

	Include the following information:

	· If you are having issues with a specific ad, let us know exactly which ad is causing issues and the details of those problems.

	· If you encounter an error message, please send us the exact details of that error message.

	· Windows version: Windows 2000 or Windows XP (To locate Windows version, right click on My Computer and click Properties. The version will be listed on the General tab.)

	· Windows Media Player version. (In Windows Media Player, click About Windows Media Player on the Help menu.)

	· Internet Explorer version (In Internet Explorer, click About Internet Explorer on the Help menu.)

	· Your ISP (Internet Service Provider)

	· Internet Connection type: Broadband (DSL/Satellite/Cable), Narrowband (Dial-up), or LAN/WA/T1/T3 (Work/School/Public computer)




	Tell us what you think about this support article.

“When I open a game, the video advertisement attempts to play and causes an error message in my Internet browser or Windows Media Player, closing the browser window”