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| “Create new nickname” web page appears | |
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| Create a MSN Games nickname | |
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| | If you have never created a nickname on MSN Games, create a new nickname. | |
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| Signed in with wrong email address | |
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| | Most often, this problem occurs if you have entered a different sign-in e-mail address than the one you used to create your MSN Games nickname. Double-check the spelling of your e-mail address. | |
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| Nicknames missing after updating email address | |
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| | If you changed your e-mail address and created a new .account using the new e-mail address, you will not see your previous MSN Games nickname. You will need to sign in with your original MSN Games account to access your nickname. | |
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| | For information on how to update your old MSN Games account email address to your new email address, view the Windows Live™ ID help pages by going to http://support.live.com and click Windows Live ID in the list of Standard Services. | |
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